Pinpoint test A: one of the doors does not open from the outside (but opens from within)
A1: Check that the door release cable is correctly installed between the lock and the outside door handle
Yes - GO to A2.
No - Connect the door release cable correctly. If the cable is damaged, install a new one. Check the normal operation of the system.
A2: Check the connection of the door release cable on the outside handle to the door latch
Is the connection of the door release cable on the outside handle to the door latch correctly installed? Is the door release cable on the outside handle installed correctly?
Yes - GO to A3.
No - Connect the door release cable correctly. If the cable is damaged, install a new one. Check the normal operation of the system.
A3: Using the outside door handle, check if the latch is working properly
With the door open, use a suitable screwdriver to lock the door latch and pull the outside door handle to ensure that the latch is unlocked. Does the door latch unlock?
Yes - GO to A4.
No - If necessary, install a new latch. For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
A4: Close the door and check if it works
Make sure the door opens, closes, locks and unlocks normally after slamming. Repeat this procedure 5 times. Does the door work correctly?
Yes - Check the normal operation of the system.
No - If necessary, install a new latch. For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
Pinpoint test B: one of the doors does not open from the inside (but open from the outside)
B1: Check that the door release cable is correctly installed between the lock and the inside door handle
- Make sure the padlock is off (of necessity).
- Remove the door trim panel (of necessity). For more information refer to: Front Door Trim Panel (501-05 Interior trim, Removal and installation) / Rear door trim panel (501-05 Interior trim, Removal and installation).
- Check that the door release cable is properly installed on the inside door handle.
Yes - GO to B2.
No - Connect the door release cable correctly. If the cable retainer is damaged, install a new retainer. Check the normal operation of the system.
B2: Check the connection of the door release cable on the inside handle to the door latch
Is the connection of the door release cable on the inside handle to the door latch correctly installed? Is the door release cable on the inside handle installed correctly?
Yes - GO to B3.
No - Connect the door release cable correctly. If the cable is damaged, install a new one. Check the normal operation of the system.
B3: Check plastic retainer/door latch cable housing for damage
Check the plastic retainer/door latch cable housing for damage. Is the plastic retainer/door latch cable housing damaged?
Yes - If necessary, install a new latch. For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
No - GO to B4.
B4: Using the inside door handle, check that the latch is working properly
With the door open, use a suitable screwdriver to lock the door latch and pull the inside door handle to ensure that the latch is unlocked. Does the door latch unlock?
Yes - GO to B5.
No - If necessary, install a new latch. For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
B5: slam the door and check if it works
Make sure the door opens, closes, locks and unlocks normally after slamming. Repeat this procedure 5 times. Does the door work correctly?
Yes - Check the normal operation of the system.
No - If necessary, install a new latch. For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
Pinpoint test C: one of the doors does not close
C1: check the operation of the locking clip of the inner door handle
Check the locking/unlocking of the door latch by pushing/pulling the locking clip on the inside door handle. Does the door lock and unlock?
Yes - GO to C2.
No - GO to C5.
C2: Check if the door latch electrical connector is installed correctly
Make sure the door latch electrical connector is installed correctly. Is the electrical connector installed correctly?
Yes - GO to C3.
No - Install the door latch electrical connector. Check the normal operation of the system.
C3: Check door latch electrical connector terminals for damage
- Disconnect the door latch electrical connector.
- Check the electrical connector terminals and door latches for damage.
Yes - Repair the electrical connector. Check the normal operation of the system. If the terminals on the door latch are damaged, install a new door latch (of necessity). For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
No - GO to C4.
C4: check the voltage on the door latch
Check for voltage at the door latch electrical connector. Is the voltage over 10V?
Yes - If necessary, install a new latch. For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
No - Repair wiring harness. Check the normal operation of the system. If the problem persists, install a new door latch (of necessity). For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
C5: check the connection of the door release cable on the inside handle to the door latch
Is the connection of the door release cable on the inside handle to the door latch correctly installed? Is the door release cable on the inside handle installed correctly?
Yes - GO to C6.
No - Connect the door release cable correctly. If the cable is damaged, install a new one. Check the normal operation of the system.
C6: Check plastic retainer/door latch cable housing for damage
Check the plastic retainer/door latch cable housing for damage. Is the plastic retainer/door latch cable housing damaged?
Yes - If necessary, install a new latch. For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
No - GO to C7.
C7: Using the inside door handle, check that the latch is working properly
With the door open, use a suitable screwdriver to lock the door latch and press the latch on the inside door handle to ensure that the latch locks. Does the door latch lock?
Yes - GO to C8.
No - If necessary, install a new latch. For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
C8: slam the door and check if it works
Make sure the door opens, closes, locks and unlocks normally after slamming. Repeat this procedure 5 times. Does the door work correctly?
Yes - Check the normal operation of the system.
No - If necessary, install a new latch. For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
Pinpoint test D: Door open message appears on instrument panel
D1: Check if the door latch electrical connector is installed correctly
Make sure the door latch electrical connector is installed correctly. Is the electrical connector installed correctly?
Yes - GO to D2.
No - Install the door latch electrical connector. Check the normal operation of the system.
D2: Check door latch electrical connector terminals for damage
- Disconnect the door latch electrical connector.
- Check the electrical connector terminals and door latches for damage or corrosion.
Yes - Repair the electrical connector. Check the normal operation of the system. If the terminals on the door latch are damaged, install a new door latch (of necessity). For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation). No - GO to D3.
D3: slam the door and check if it works
- Connect the door latch electrical connector.
- Make sure the door opens, closes, locks and unlocks normally after slamming. Repeat this procedure 5 times.
Yes - Check the normal operation of the system.
No - If necessary, install a new latch. For more information refer to: Front door latch (501-14 Handles, locks, latches and entry systems, Removal and installation) / Tailgate latch (501-14 Handles, locks, latches and entry systems, Removal and installation).
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