Contents: Inspection and verification ⇩ DTC Index ⇩
Inspection and verification
1. Ensure that the customer's complaint is justified.
2. Visually inspect for obvious electrical problems.
| Electrical factors |
3. If an obvious cause for the problem you identified or the customer described is found, resolve it before moving on to further action. (if possible).
4. Use the approved diagnostic system or scan tool to retrieve all diagnostic trouble codes (DTCs) before accessing the DTC Index.
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Clear all DTCs after troubleshooting.
DTC Index
NOTE: Generic scan tools cannot read the codes listed or can only read 5-digit codes. Match the 5 digits from the scan tool with the first 5 digits of the listed 7-digit code to identify the fault. (the last 2 digits provide additional information readable by a manufacturer approved diagnostic system).
| DTC codes | Description | Possible cause(s) | Actions |
| B101111 | Power output signal from ECU | Check the electrical circuits going to the phone's base plate. Refer to the electrical manual. Check the base plate and transceiver module. If the module is suspected, refer to the warranty policy and procedures manual. | |
| B101112 | Power output signal from ECU | Check the electrical circuits going to the phone's base plate. Refer to the electrical manual. Check the base plate and transceiver module. If the module is suspected, refer to the warranty policy and procedures manual. | |
| B1A0041 | Control module | Phone Control Module Read Only Memory (ROM) Flash Memory Failure, General Checksum Error | Clear DTCs and retest. If DTCs are generated again, replace the telephone control module. When the module is suspected, refer to the warranty policy and procedures manual. |
| B1A0044 | Control module | Phone Control Module Direct Access Memory (RAM) Error - Data Memory Malfunction | Clear DTCs and retest. If DTCs are generated again, replace the telephone control module. When the module is suspected, refer to the warranty policy and procedures manual. |
| B1A0045 | Control module | Phone Control Module Read Only Memory (ROM) Error - Program Memory Malfunction | Clear DTCs and retest. If DTCs are generated again, replace the telephone control module. When the module is suspected, refer to the warranty policy and procedures manual. |
| B1A0047 | Control module | Phone Control Module - Internal Control Module Fault | Clear DTCs and retest. If DTCs are generated again, replace the telephone control module. When the module is suspected, refer to the warranty policy and procedures manual. |
| B1D5911 | Charging system | Check the electrical circuits of the charging system. Refer to the electrical equipment manual. | |
| B1D5912 | Charging system | Charging system electrical circuit: short circuit to battery + | Check the electrical circuits of the charging system. Refer to the electrical equipment manual. |
| B1D7984 | Microphone input signal | The MOST 'Receive Audio over MOST Test' bus failed, which means that the audio signal received at the microphone detection point is too low. Microphone malfunction Wiring harness/ electrical connector malfunction Integrated head unit (IHU) malfunction Base plate module (BPM)malfunction | Verify microphone operation by substituting a known good unit. Refer to electrical manuals and check microphone (MIC) circuits. Replace/repair as necessary. If module is suspect, refer to warranty policy and procedures manual. |
| U002968 | Problems with vehicle "A" data bus characteristics | Perform the MOST General Check in this section and on the prescribed diagnostic system. Refer to the "Network Communication" section in the workshop manual. | |
| U040068 | Invalid data received | Perform the MOST General Check in this section and on the prescribed diagnostic system. Refer to the "Network Communication" section in the workshop manual. | |
| U1A0088 | Private Communication Network | Communication failure with BT chip in base plate module | Clear the DTCs and retest. If the problem persists, replace the phone's base plate module. If the module is suspected, refer to the warranty policy and procedures guide. |
| U200152 | Reduced system performance | Bluetooth Error - System Not Activated | Perform the MOST General Check in this section and on the prescribed diagnostic system. Refer to the "Network Communication" section in the workshop manual. |
| U200168 | Reduced system performance | Event information - Temperature above 70°C registered Not a malfunction. The system "hung" while cooling the system. | This event occurs when the ECU reduces functionality to prevent the system from overheating. This is normal ECU operation and is not a malfunction. Clear/ignore this DTC. |
| U20019A | Reduced system performance | Event Information - Base Plate Module (BPM) temperature above 70°C is detected. Not a fault. The system has frozen while cooling the system. | This event occurs when the BPM reduces functionality to prevent the system from overheating. This is normal ECU operation and is not a malfunction. Clear/ignore this DTC. |
| U201A54 | Basic control module calibration data | Local configuration file missing (not loaded) in the control module | Configure the module using an approved diagnostic system. |
| U30004A | Control module | Internal audio unit data memory failure | Check the power and ground circuits of the component. Refer to the electrical manual. If the module is suspect, refer to the warranty policy and procedures manual. |
| U300044 | Control module | RAM Base Plate Module (BPM) failure (data memory failure leading to possible corruption of the local configuration file) | Configure the module using an approved diagnostic system and load the local configuration file. Clear the DTCs and retest. If the problem persists, replace the BPM. If the module is suspected, refer to the warranty policy and procedures manual. |
| U300045 | Control module | ROM Backing Plate Module (BPM) failure (data memory failure leading to possible corruption of the local configuration file) | Configure the module using an approved diagnostic system and load the local configuration file. Clear the DTCs and retest. If the problem persists, replace the BPM. If the module is suspected, refer to the warranty policy and procedures manual. |
| U300054 | Control module | MOST configuration setting not configured - incorrect voice message language set | Configure the module using an approved diagnostic system. |
| U300056 | Control module | One or more data parameters in the received vehicle configuration files (CCF) are considered invalid | Configure the module using an approved diagnostic system. |
| U300316 | Battery voltage | Battery voltage below threshold | Check the vehicle battery and charging system. Refer to the appropriate section in the service station manual. Refer to the electrical equipment manuals and check the electrical circuits of the module power supply. |
| U300317 | Battery voltage | Battery voltage is above threshold | Check the vehicle battery and charging system. Refer to the appropriate section in the service station manual. Refer to the electrical equipment manuals and check the electrical circuits of the module power supply. |
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