Inspection and verification
1. Check the validity of the customer's complaint.
2. Visually inspect for obvious mechanical and electrical problems.
| Mechanical factors | Electrical factors |
3. If an obvious cause for the problem you identified or the customer described is found, resolve it before proceeding with further actions. (if possible).
4. Using the approved diagnostic system or suitable scan tool, read all diagnostic trouble codes (DTCs) before proceeding to the Symptom Chart or DTC Index.
Clear all DTCs after troubleshooting.
Table of signs of malfunction
| Sign (general) | Sign (characteristic) | Possible reasons | Action |
| No launch | The engine crankshaft does not turn | Make sure the security system is disabled. Check the operation of the ECM relay. Check the battery condition and charge. For information on starting system tests, refer to the appropriate section in the service manual. Check if the engine cranks manually. | |
| No launch | The engine crankshaft turns, but no sparks occur. | Check the fuel level and condition. For ignition and fuel system tests, refer to the appropriate section in the service manual. For CKP sensor and wiring harness tests, refer to the guided diagnostic routine on the approved diagnostic system. If ECM malfunction is suspected, refer to the warranty policy and procedures manual. | |
| No launch | The engine crankshaft turns, flashes occur, but the engine does not start | For information on checking the purge valve, fuel system, and ignition system, refer to the appropriate section in the service manual. | |
| Difficult start | Difficulty starting at cold start | Check the coolant condition. Check the battery condition and charge. For CKP sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. For fuel system and purge valve tests, refer to the appropriate section in the workshop manual. | |
| Difficult start | Difficulty with hot start | For injector and fuel system, fuel temperature sensor, IAT sensor, and MAF sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. For purge valve and ignition system tests, refer to the appropriate section in the service manual. | |
| Difficult start | Difficulty starting after hot soak (the car remains stationary for some time after the engine has reached operating temperature) | For injector and fuel system, fuel temperature sensor, IAT sensor, and MAF sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. For purge valve and ignition system tests, refer to the appropriate section in the service manual. | |
| Difficult start | The engine crankshaft turns too fast/slowly | Check the compression. Check the battery condition and charge. For information on starting system checks, refer to the relevant section in the service manual. | |
| The engine stalls | Engine stalls shortly after starting | Check the engine ventilation system. Check the operation of the ECM relay. For MAF sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. For ignition system tests, refer to the appropriate section in the workshop manual. For air intake system and fuel line information, refer to the appropriate section in the workshop manual. For FRP sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. | |
| The engine stalls | Engine stalls when engine braking | Check the operation of the ECM relay. For throttle position sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. | |
| The engine stalls | The engine stalls at a steady speed | Check the operation of the ECM relay. For CKP sensor and TP sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. | |
| The engine stalls | Engine stalls when cruise control is on | ECM relay | Check the operation of the ECM relay. |
| The engine stalls | The engine stalls when maneuvering | Check the operation of the ECM relay. For throttle position sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. For accessory drive and transmission information, refer to the appropriate section in the workshop manual. Check for CAN fault codes. | |
| Poor handling | Engine hesitation on acceleration/poor acceleration | For information on checking the fuel pump, fuel lines, and air intake system, refer to the corresponding section in the Service station manual. To check the throttle position sensor and the throttle motor, refer to the directional diagnostic program in an approved diagnostic system. Ignition system checks are described in the relevant section of the service station manual. Check for DTC codes for HO2 sensors, refer to the DTC Code Index. For more information about the gearbox, refer to the corresponding section in the service station manual. Check the accelerator pedal movement. For throttle position sensor checks, refer to the directional diagnostic program in an approved diagnostic system. | |
| Poor handling | Backfires in the engine | For fuel pump, fuel lines, and air intake system information, refer to the appropriate section in the service manual. For MAF sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. For HO2 sensor DTCs, refer to the DTC Index. For ignition system tests, refer to the appropriate section in the service manual. For throttle position sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. | |
| Poor handling | Engine jerks | For fuel pump and fuel lines, refer to the appropriate section in the service manual. For MAF sensor, throttle position sensor, and throttle motor tests, refer to the guided diagnostic routine on the approved diagnostic system. Ignition system tests are described in the appropriate section of the service manual. | |
| Poor handling | Detonation/knocking in the engine | To check the electrical circuits of the knock sensor, refer to the directional diagnostic program in an approved diagnostic system. For information about the fuel pump and fuel lines, refer to the corresponding section in the Service station manual. To check the FRP sensor and MAF sensor, refer to the directional diagnostic program in an approved diagnostic system. Check for DTC codes for HO2 sensors, refer to the DTC Code Index. For information about the air intake system, refer to the corresponding section in the Service station manual. If an ECM malfunction is suspected, refer to the warranty policy and procedures manual. | |
| Poor handling | Lack of throttle response | For throttle position sensor and throttle motor tests, refer to the guided diagnostic routine on the approved diagnostic system. | |
| Poor handling | Disabling or disabling the cruise control system | Check the message center for a default message. For cruise control switches, refer to the relevant section in the workshop manual. For throttle position sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. Check for CAN fault codes. | |
| Poor handling | Poor throttle response | For throttle position sensor, eCt sensor, and MAF sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. For transmission, air intake system, and ventilation system information, refer to the appropriate section in the workshop manual. | |
| Poor handling | The engine management system has gone to default values, indicator lamp and messages. Refer to the owner's manual. | For throttle position sensor, MAF sensor, and ECT sensor tests, refer to the guided diagnostic routine on the approved diagnostic system. |
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