Inspection and verification
1. Ensure that the customer's complaint is justified.
2. Visually inspect for obvious mechanical and electrical problems.
| Mechanical factors | Electrical factors |
3. If an obvious cause for the problem you identified or the customer described is found, resolve it before moving on to further action. (if possible).
4. Use the approved diagnostic system or scan tool to retrieve all diagnostic trouble codes (DTCs) before referring to the symptom chart or DTC index.
Clear all DTCs after troubleshooting.
Table of signs of malfunction
| Sign of malfunction | Possible reasons | Actions |
| The engine does not turn over (the starter does not turn) | Make sure the gear selector is in P or N and adjusted correctly. Check the battery condition and charge. Check for diagnostic trouble codes (DTCs) indicating a malfunction of the immobilizer. Check the electrical circuits of the starter relay, ignition switch, and generator. Refer to the electrical manual. Check for DTCs for the TCM and ECM. Check if the engine cranks freely. | |
| The engine does not turn over (the starter is spinning) | Check the starter installation (tightening of fastening elements, correct positioning of the starter relative to the engine, etc.). Check the flywheel/faceplate ring gear for damage, foreign objects, etc. | |
| The engine turns over too slowly | Check the battery condition and charge. Check the starter electrical circuits. Refer to the electrical equipment manual. Check the brand and condition of the engine oil. | |
| The engine is turning over too fast | Low compression in the engine | Check the compression in the cylinders. |
| Increased starter noise | Check the starter installation (tightening of fastening elements, correct positioning of the starter relative to the engine, etc.). Check the condition of the starter housing. Check the flywheel/faceplate ring gear for damage, foreign objects, etc. |
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DTC Index
NOTE: Generic scan tools cannot read the codes listed or can only read 5-digit codes. Match the 5 digits from the scan tool with the first 5 digits of the listed 7-digit code to identify the fault. (the last 2 digits provide additional information readable by a manufacturer approved diagnostic system).
NOTE: For a complete listing of ECM DTCs, refer to Section 303-14, Electronic Engine Control System, in the service manual.
| DTC codes | Description | Possible reasons | Actions |
| P061700 | High voltage in the electrical circuit of the starter relay | Check the operation of the starter relay. Refer to the electrical manual and check the electrical circuit of the starter relay. Repair / replace as necessary. | |
| P125900 | Error in signal from immobilizer to PCM module | Incorrect ID received from instrument cluster | Configure the system using an approved diagnostic system. |
| P160200 | Immobilizer to ECM signal error | ECM/Instrument Cluster CAN Data Transfer Timeout | Refer to the "Network Communication" section in the service station manual. |
| P162100 | Mismatch of immobilizer code words | The response signal does not match the request signal | Configure the system using an approved diagnostic system. |
| P162200 | Immobilizer ID mismatch | Key status unknown | Program the key using an approved diagnostic system. |
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